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WARRANTY

1 Year Warranty
1 Year Warranty is offered on all products purchased from our website: https://www.paganidesign.com.cn/ Any refunds will be given once the product is returned to us. The customer pays for this return but a full refund for the product(s) and the return cost will be given as soon as the product has been returned.

Your purchase is protected:
- The product was purchased from this website.
- The product is damaged, defective or the material is different from the advertising.


Your purchase is not protected:
- Not purchased from this website.
- If the product is opened or tampered with.
- By normal wear and tear, water damage, misuse, or negligence.


Customer Support
Refunds:
A full or partial refund will be given if the product qualifies for a refund and is purchased from our website: https://www.paganidesign.com.cn/ Once we receive your returned item, we will start the refund process, which may take up to 10 business days to clear and even longer to appear on bank or credit card statements.

Returns:
We accept returns for all products that qualify for a refund or when a customer has a change of heart within 14 days after the purchase.
Once we receive your returned item, we will start the refund process, which may take up to 3 business days to clear and even longer to appear on bank or credit card statements.

Returns Paid by the Supplier (us):
All reasons that qualify for a refund. Exception: A change of heart.
Returns Paid by the buyer:
A change of heart.
Return Address:
Please contact us at Support for the correct return address!
Do not return a package based on the sender address you may find on the package. Sometimes a package can be opened by customs and given a new and wrong sender address!

All Returns Must Include:
The product itself.
The box and all the packages it came with
A copy of the Invoice with the order number and your address.
And we also need a copy of the tracking number!

Why do we need a damaged product returned to us?
Evidence that there is something wrong with the product. (Though we may accept pictures and videos too).
The product still has value and can be disassembled and used for parts. 
We also have a warranty on the parts we use in our products and would like a refund on damaged parts too such as defect movements etc.